NSB BPO Solutions Limited

NSB BPO Solutions Limited, incorporated in 2005, is a Business Process Outsourcing (BPO) company that provides a wide range of support services such as customer care, telesales, tele-collections, document digitization, application processing, KYC form processing, warehousing, archival, and payroll management. The company caters to diverse sectors including telecommunications, banking, financial services, insurance, e-retail, food delivery, hospitality, government, healthcare, and education. Along with its core BPO operations, NSB BPO is also engaged in trading fast-moving consumer goods (FMCG) and staples such as dal, sugar, rice, dry fruits, fruits, and vegetables, utilizing its extensive network for procurement and B2B sales. Its service portfolio covers multiple areas, including cost-effective voice-based call center operations for inbound and outbound processes like customer queries, grievances, marketing calls, payment reminders, and feedback collection. The company also provides back-office outsourcing services, encompassing document management, customer onboarding, warehousing, archival, digital support, and social media management. In addition, it offers comprehensive payroll management services that include recruitment, onboarding, attendance, leave management, compliance, reporting, and staff support, while also handling training, insurance, and attrition management. Through its FMCG trading vertical, NSB BPO sources products as per customer orders, using in-house software for procurement and delivery, and leveraging telesales for booking and timely supply. As of August 31, 2025, the company employs a total of 2,439 full-time staff members.