IRCTC Limited

Indian Railway Catering and Tourism Corporation Limited (IRCTC), established in 1999, is a government-owned company and a fully-owned subsidiary of Indian Railways. It is responsible for managing catering, tourism, online ticketing, and the supply of packaged drinking water on trains and at railway stations across India. In 2008, it was recognized as a Mini-Ratna (Category-I) Public Sector Enterprise by the Government of India. IRCTC’s official website, www.irctc.co.in, is one of the most visited websites in the Asia-Pacific region. As of August 31, 2019, around 1.40 million people traveled daily on Indian Railways, with over 840,000 passengers booking tickets online through IRCTC’s website and mobile app. Between April and June, the platform handled approximately 15 to 18 million transactions per month. In October 2018, IRCTC introduced i-Pay, its own payment gateway, to manage domestic debit and credit card transactions, with plans to expand its use in other sectors. The company also offers non-railway services like budget hotels, e-catering, and executive lounges to enhance customer convenience. IRCTC mainly operates in four key areas: travel and tourism, packaged drinking water, catering services, and internet ticketing. It provides tour packages by rail, road, air, and cruise, along with hotel and flight bookings. It also manufactures and supplies bottled water under the Rail Neer brand, offers onboard and station-based catering, and facilitates online ticket booking through its website and Rail Connect mobile app.