Fusion CX Limited
IPO Details
Subscription
Lot Distribution
Reservation
Company Fin.
₹31(10.73%)
Premium (ELP)
Investment applications are actively being accepted for Fusion CX Limited's's ongoing Initial Public Offering, which seeks to raise 2,42,90,657 Shares from market participants. The offering structure includes 1,73,01,038 Shares in primary capital and ₹202.00 Cr in secondary share sales.
The currently active price band of ₹275 to ₹289 and minimum lot size of 51 shares provide investment flexibility across different investor categories. Market response to the live offering indicates healthy subscription levels.
Prospective investors must submit their applications before the closing deadline on Oct 16, 2026. The subsequent allotment announcement on Oct 19, 2026 will precede the stock's listing on Oct 22, 2026 at the NSE, BSE trading platform.
Investors can bid starting from the minimum lot size specified for this IPO, and only in multiples of that lot size. The table below shows the minimum and maximum investment for retail investors and HNIs in terms of lots, quantity, and amount.
Founded in 2004, Fusion CX Limited is a customer experience service provider that offers multilingual and omnichannel support through voice, chat, email, social media, and messaging platforms. Over time, the company has evolved into a technology-driven partner with SaaS capabilities, using its subsidiary Omind Technologies to build tools in conversational AI, marketing automation, quality monitoring, and workforce management, helping businesses improve efficiency and reduce costs. It operates on flexible pricing models like fixed-fee, transaction-based, and outcome-based, catering to different business needs. Fusion CX provides services such as customer acquisition, support, order management, payments, collections, retention, and technical assistance across industries like telecom, healthcare, BFSI, retail, and travel, where it has strong expertise. Its AI-led approach combines automation with human support to manage the complete customer journey from onboarding to retention. As of December 31, 2024, the company runs 40 delivery centers in 15 countries, supports 28 languages, and has over 10,000 CX professionals along with a large field workforce. With steady growth through expansions and acquisitions, along with recognition from global research firms, Fusion CX has built a strong position as a reliable and innovative partner for businesses worldwide.
Note : "Calculations for ‘Shares Offered’ and ‘Total Amount’ are based on the highest price in the issue price band."
The expected premium (GMP) is based on market buzz and unofficial trading. It should not be considered as the guaranteed listing price. Always refer to the RHP and seek advice from a financial expert before making investment decisions.
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- Global Delivery Network: Fusion CX operates 40 scalable delivery centres across 15 countries, providing 24/7 multichannel support in 28 languages as of December 31, 2024. Its onshore, nearshore and offshore delivery models help provide cost-effective services tailored to different cultures and markets.
- In-House AI & Technology Development: The Company continuously invests in proprietary AI platforms, including Arya, Mind WorkPlace and MindVoice, developed through its subsidiary Omind. These solutions aim to improve customer experience, operational efficiency and customer engagement.
- Successful Acquisition & Expansion Strategy: Fusion CX has experience in acquiring and integrating businesses such as Ameridial Inc., Boomsourcing LLC and Ready Call Center Limited. These acquisitions have helped expand its service capabilities, geographic presence and revenue opportunities.
- Customer Concentration Risk: The top 10 customers contributed 44.26%, 41.04%, 40.16% and 37.95% of revenue from operations for the nine months ended December 31, 2024 and FY2024, FY2023 and FY2022, respectively. Losing a major customer or a reduction in business from key clients could adversely affect revenue and financial performance.
- Employee Attrition Risk: The Company depends on attracting and retaining skilled employees and key managerial personnel to maintain service quality. CX employee attrition rates were 28.56%, 32.15%, 29.43% and 30.32% across the respective periods, and continued high attrition could disrupt operations and service continuity.
- Cybersecurity & Data Protection Risk: The Company processes large volumes of sensitive and confidential customer data, making it vulnerable to cyber threats such as hacking, malware and phishing. Any security breach could result in financial losses, regulatory action and damage to the Company’s reputation.
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